Monthly Archives: March 2013

What are “V” Groove Wheels?

Posted by Blog Moderator.

Industry’s most comprehensive offering of V grooved wheels & flanged wheels.  Loads are taken off the floor permitting higher capacities, easier rolling, floor protection, and controlled flow all at the same time.

V groove wheels are the wheels of casters with a “V” shaped groove on the outside diameter that is generally radius or flat.  V groove wheels can be used individually or as a complete caster depending on the usage.

What is the function of the v groove?  In principle, v groove wheels are designed to guide equipment by rolling on inverted angle iron tracks or round iron bars.   Essentially, if groove wheels are used on a flat surface then it becomes a regular wheel caster. Elevated track minimizes problems caused by floor debris.   The relief groove at the base of the “V” equalizes the load on each face of the angle.

V Groove Wheel


Forged Steel V grove caster wheels minimize wear of the V groove sides and are best for frequent operation.  When not operating on a track, the considerable wheel tread on each side of the V groove allows for use on smooth floors.  It is imperative that if more than one track is used that they are parallel, straight and level.  Otherwise, V groove wheels may bind or run up over the track.

V groove wheels are made from cast iron or nylon, which are designed for high load capacities.  A relief groove in the “V” assures proper weight distribution and makes wheel and track “self-cleaning”, while a partial flat-tread permits rolling the wheels directly on floors as well.  All cast iron and forged steel models are offered with plain bore or straight roller bearings while some models offer precision tapered roller bearing for optimum capacity and performance. Since tapered bearings prohibit end play, their use requires parallel track.  It is best to use a single angle iron track for V groove caster wheels parallel to an elevated flat bed for wheels without V groove.

V groove wheels are most suitably used in raw material handling, large railing doors, hoist trolleys, and conveyer trucks.

V groove wheels are available with Ductile steel, machined steel, metal, stainless steel, gray iron, glass filled nylon, poly-urethane and available wheel diameters vary and are available in 4”, 5”, 6”, 8” are the most standard. All wheels are standard with face and flange CNC-machine finished, except in some cases which has a hardened “as cast” tread.

Esther Dixon


This entry was posted in Casters and tagged on by Blog Moderator.

Nylon casters – The inside story

NG Series casters have a precision ball bearing raceway design for long lasting, smooth, quiet maintenance free ride.   Precision ball bearings are inserted and molded into the swivel raceway.  Caster capacity is similar to steel wheels at a massive 325 pounds with a 5” wheel and only “NG” Series is made of glass filled nylon for added strength and durability.

MedCaster NG Series                                                        NG-06QDO-125-RG


  • Quiet
  • Smooth
  • Clean
  • Maintenance Free
  • Higher Capacity


  • Food Service Equipment
  • Case Carts
  • Utility Carts
  • Medical Equipment
  • Institutional Equipment
  • Hospital Carts
  • Animal Cage Carts


  • Maintenance free
  • Sealed precision bearing raceway
  • Total lock brake models lock both swivel and wheel
  • Directional lock models lock swivel only (helps with steering)
  • Full thread guards to prevent pick-up of string, sutures, and foreign objects
  • Resistance to most chemicals (excellent use for wash down applications)
  • Zinc plated top plate
  • Recessed axle with plastic cap covers
  • Custom colors available

NG Series is available in 3”, 4”, 5” and 6” wheel diameter for Swivel and 3”, 5”, and 6” in Rigid. New rigid brake models now available on 5” models. Change TL to RB for rigid brake.  Available options are stainless, antistatic, anti-microbial, and non-magnetic models. Tread width (inches) 1-1/4”


  • Total Lock brake will lock both the swivel and wheel
  • Directional lock is designed to lock the swivel but not the wheel allowing you to steer your equipment.  This feature is designed to break free under a heavier load when the unit is traversing a corner only to lock back into position when the unit resumes a straight course

Esther Dixon

Blickle – Dead Man Brake Casters

This entry was posted in Casters and tagged on by Blog Moderator.

This rigid caster has a concealed drum brake inside the wheel, protected from dirt & dust. The  wheel stays locked and will not rotate unless the integrated drum brake is released by the activation of a cable connected to an integrated lever. The carts / equipment equipped with this type of caster will not move unless they are being manipulated by the user.  This is one of the 1st ever casters to integrate a drum brake inside the wheel.

Watch the video on YouTube to see how the caster works:


To summarize, this caster offers an excellent work place safety solution where carts and material handling equipment are often left to roll and move freely on uneven surfaces thus causing a high potential risk of injuries and damage.

This is a very unique and new solution never presented from any wheel & caster manufacturer before. Many metal fabricators and end users have tried to design independent dead man braking systems before. These systems are often costly, inefficient and require a high level of maintenance. This integrated Dead Man braking solution is the most reliable and cost effective solution available with different wheel diameters.

What constitutes great Customer Service ?

Posted by Blog Moderator.

Great customer service is the lifeblood of any business.  A company’s most vital asset is its customers and without them, we would not exist in business.  It is an integral part of our job and should be seen as an extension of it.   A satisfied customer would not and could not only help us grow by continuing to do business with you, but would recommend you to friends, associates and other businesses.

Good customer service is bringing customers back and sending them away happy.  Happy enough to pass on positive feedback about your business to others, who may be willing to try the product or service you are offering and in turn become repeat customers.

There are multiple facets to great customer service as listed below:

  • The customer is the boss.  You are in business to service customer needs.  To accomplish this, you need to know what your customer wants and understand the needs of the customer.  When you truly listen to your customers, you can satisfy their needs and requirements by providing the level of service and expectation they deserve.
  • Be a good listener.  By taking the time to identify customer needs by asking questions and concentrating on what the customer is saying.  Listen to the words, body language, the tone of their voice, facial expressions, and how they feel.  Basic rule of thumb is to identify and know three things that are most important to your customers.  Effective listening and undivided attention are particularly important factors when identifying customer needs.
  • Identify and anticipate needs.  Be proactive rather than reactive to your customers by communicating regularly so that you are aware of any problems or upcoming needs.  Most customer needs are emotional rather than logical.  The better you know them, the better you become at anticipating their needs.
  • Always treat your customers with professional courtesy and make them feel important and appreciated. Treat them as individuals.  Always use their name and initiate ways to compliment them in a sincere manner.  Most people value sincerity and integrity, so always be truthful and honest with your customer.  It creates a great feeling and a bond of trust for both of you.  Thank them every time you have an opportunity.
  • Ensure customers are aware of your systems and policies.  An organization can have the best systems implemented, but if customers don’t understand them, it can create confusion, impatience and allow the customer to be angry.  Take the time to explain the process and policies within your organization to simplify transactions.
  • The power of “yes” is always a way to find ways to satisfy your customers. Always ensure you are forthright when they make a request, and tell them you can do it within reason. Figure out how afterwards, but do not lie or make promises you cannot honor.  Always do what you say are going to do.
  • Know how to apologize.  When something goes wrong, take responsibility and be accountable by apologizing and initiating a resolution. Deal with problems immediately and let customers know what you are going to do and what has been done.  Make it simple for customers to complain. Value their complaints and respect how they feel.  As much as we dislike complaints, it is an opportunity to improve.  Even if a customer is having a bad day, make it a point to make them feel comfortable that you care.
  • Always give more than expected.  All companies infrastructure lie in ensuring customer satisfaction.  With that said, it is imperative to think of ways to elevate your company and yourself above the competition.  Consider the following:

What can you offer customers where they cannot acquire elsewhere?
What can you do to follow-up and thank people even when they don’t buy?
 What can you offer customers that are totally unexpected?

  • Obtain regular feedback. Encourage and welcome any suggestions about how you could improve. There are several ways in which you can find out what customers think about the level of services and products you offer.

Listen carefully to what your customers are saying
Follow-up and check back regularly to see how things are going and if they need anything
Provide a method that would invite constructive criticism, comments, or  suggestions

If you apply these simple rules consistently, your business will become known for its good customer service.  The best part of this, the irony of good customer service is that over time it will bring in more new customers than any promotion or price slashing ever did. The one secret to remember is this, “You will be judged by what you do, not what you say.”

Esther Dixon